Cancellation policy of Michael Schladt WARCO Bodenbeläge

Right of withdrawal

Consumers as defined in Section 13 of the German Civil Code (BGB) have a right of withdrawal under the following conditions:

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods, or, in the case of goods delivered in several consignments or pieces, from the day on which you or a third party named by you, who is not the carrier, took possession of the final consignment or the last item. To exercise your right of withdrawal, you must inform us

Michael Schladt WARCO Bodenbeläge
Andergasse 17
67433 Neustadt an der Weinstraße
Telefon: +49 63 21 91 52 990, Fax: +49 63 21 91 52 999
E-Mail: info@warco-tiles.com

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, although this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including the cost of delivery (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you be charged any fees for this reimbursement.

You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods. The cost of returning goods that cannot be sent as parcels is approximately €100 per pallet, depending on the region. Return shipping costs are typically around 20% higher than the original delivery costs.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Withdrawal form

Please note that you may use the model withdrawal form attached, although this is not mandatory.

(If you wish to withdraw from the contract, please complete and return this form.)

(*) Delete as appropriate.

Download withdrawal form (PDF)