How long does it take to deliver my order?
The delivery date is stated in the delivery notification, which is sent by email before delivery. When DHL Freight’s timed delivery service is booked, the notification gives the agreed date. If that date is unsuitable, an alternative date can be provided to DHL Freight, which will try to reschedule the delivery accordingly.
For the standard service, a chargeable telephone notification can be added. DHL Freight then contacts the customer directly to agree the delivery date by telephone. A timed delivery service does not guarantee delivery on the agreed date, as problems during transport may cause delays.
DHL tracking can be used to view the shipment’s current location and to check whether it has reached the “out for delivery” status. This status means that the shipment is in the final stage of delivery. Any alternative date should be communicated without delay.