What should I do if I believe I have received the wrong goods?

If you believe that you have received the wrong goods, call WARCO immediately while the courier or freight driver is still on site. Errors can occur during ordering, production or dispatch, and a goods-in inspection may show that the delivery does not contain the goods expected.

The matter can be clarified quickly by telephone, and the next steps can be agreed with WARCO. Together, it can then be decided whether to accept or reject the shipment. Do not refuse acceptance without first speaking to WARCO by telephone, as refusal without prior consultation can result in unnecessary costs.